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- Efficient and Accurate Outbound Dialing
- Inbound Call Screen Pops
- Outbound Click to Dial
- Detailed Call Logging
- Lower Call Resolution Times
- Increased
Productivity
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Worksmart's Call Center Adapter (CCA) for
Salesforce Appexchange delivers radically improved
efficiency in outbound call management within the
Salesforce environment. Salesforce's CRM solution
plus Worksmart's integrated CTI solution delivers higher
customer satisfaction, higher levels of productivity
and improved customer service. For a more detailed
look at the Saleforce CCA product, click
here for a slide presentation. | |
The Salesforce CCA enables
employees and call center agents to perform all of their
critical tasks directly in a Salesforce browser
environment, which yields greater efficiency and
customer satisfaction. The integrated softphone
includes three available lines, a dial pad, hold button,
transfer button and a suite of productivity features to
deliver real-time customer data to an employee's
desktop.
Call ID data from incoming
calls routed to user's desktops will be matched to
relevant customer information instantly. Screen
pop-ups present a real-time, convenient Salesforce view
with relevant information such as pending sales
opportunities or open support cases.
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With Salesforce
customer data at a user's fingertips, the Salesforce CCA
turns all instances of a phone number into a
hyperlink. A call to a customer can be initiated
by a single click of the mouse. The date, time and
duration of the interaction will be logged
automatically. Call notes can be entered by the
user to accurately track customer history.
The Salesforce CCA module can be
activated in minutes. For more information, check out Salesforce's Appexchange Website.
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Only PanTerra Networks delivers a complete suite
of unified communication services that makes sense for SMBs.
You owe it to your business to give us a closer look - call
PanTerra Networks (toll-free 1-800-805-0558) or your
authorized solutions partner today. |
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