More Testimonials
 


IT Excellence Award

TMC Labs Award, 2005

IT Product of the year, 2005

2006 CODiE Finalist

 
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Suite Comparison  

We offer Smartsuites™ in several configurations to match the needs of your business. Companies can mix and match Smartsuites based on the specific needs of each employee within the organization.

Communicator Collaborator Callcenter Messenger Executive Power
  ON-DEMAND FLEXIBILITY
  Software As A Service (SaaS)
  Instant Move, Adds, Change and Deletes
  Web Based Management
  Open Standards Platform
  BUSINESS COLLABORATION TOOLS
  Private IM Network with Encryption
  Public IM Network Integration (Yahoo, AOL, MSN)
  IM Conferencing
  IM Archiving
  Instant Data File Transfer
  INTELLIGENT VOICE SERVICES



  Auto Attendant or Live Operator



  Local and Remote Extension Dialing



  Day/Night Mode



  Call Park, Pickup and Transfer



  Company Directory



  Hunt Groups and Vector Groups



  Music On Hold



  Voice Mail Access via Phone, Web, Email



  Find Me/Follow Me



  Call Blast



  VoIP and TDM Telecom Service



  INTELLIGENT TELEPHONE SERVICES



  Real Time Phone Service Activation



  Worldwide Outbound Calling



  Toll-Free 800 Inbound
$.05 per min. within the USA
Intl. is Country Specific



$.05 per min. within the USA
Intl. is Country Specific
$.05 per min. within the USA
Intl. is Country Specific
  Outbound U.S. Long Distance
Unlimited within the USA


Unlimited within the USA Unlimited within the USA
  Free Inter-Office Calls



  "Push-Talk" Voice Calling



  Software Phone



  Low Usage Phone Seat



  WEB COLLABORATION



  Desktop Sharing



  Remote Control



  Co-Browse



  Whiteboard Draw & Paint



  CONFERENCING


  Audio Conferencing
Unlimited Unlimited

Unlimited Unlimited
  Web Conferencing

Unlimited

Unlimited Unlimited
  WEB CONTACT CENTER




  Skills-Based Routing




  Queuing




  Interactive Live Chat




  Contact Center Co-Browse




  Contact Center Session Archiving




  Video in Live Chat




  Knowledge Database




  ADVANCED ACD FEATURES




  Logic-Based Routing (Skills,Time,Geographic,Load)


   
  Queuing


   
  Music On Hold and Recorded Messages


   
  Call Recording


   
  Real Time Reporting and Monitoring


   
  INTELLIGENT OUTBOUND DIALING




  High Performance Automated Outbound Dialer


   
  Integrated into Salesforce


   
  Standalone Capable


   
  Supports Virtual Agent Anywhere


   
  Can handle Millions of Calls Per Hour


   
  MESSAGING



  High Performance Automated Outbound Dialer


 
  Integrated into Salesforce


 
  Standalone Capable


 
  Supports Virtual Agent Anywhere


 
  Can handle Millions of Calls Per Hour


 
  BILLING
  Automatic Online Bill Generation
  Real-Time and Historical Call Detail Records




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