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Streams Powered by Five9:
Integrity meets cutting edge in a CX Platform

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Streams Powered by Five9:

Integrity meets cutting edge in a CX Platform

By combining cutting-edge AI and automation with our top-rated and robust UCaaS solutions, we create a CX powerhouse. Your operations are underpinned by a foundation you can trust, empowering you to focus on delivering exceptional customer experiences. Experience the perfect blend of reliability and innovation with PanTerra Networks and Five9.

Why Choose PanTerra Networks with Five9?

PanTerra Networks and Five9, two industry leaders, have joined forces to revolutionize the way you engage with your customers. Welcome to the future of Contact Center solutions, where unified communications (UC) and customer experience (CX) seamlessly merge to create exceptional interactions.

UC and CX Integration v2

UC and CX Integration

PanTerra Networks is renowned for its robust Unified Communications as a Service (UCaaS) platform, Streams, which integrates voice, video, messaging, and file sharing into a unified solution. With this partnership, PanTerra’s customers will now have access to Five9's Contact Center as a Service (CCaaS) offerings, enabling seamless customer engagement and support. This integrated approach streamlines the procurement process, providing a single quote, contract, and invoice for both UCaaS and CCaaS services.

Transparent Pricing Model

Transparent Pricing Model

PanTerra Networks offers a transparent pricing model for telecommunications costs, free from usage requirements. This means you can rely on stable pricing without worrying about unpredictable charges or usage constraints. This financial clarity empowers your business to plan and allocate resources more effectively.

The Power of PanTerra’s Cloud communication solution

The Power of PanTerra’s Cloud communication solution

Behind the scenes of the Five9 CX Platform, PanTerra Networks' robust infrastructure works to ensure seamless operations. With over 20 years of experience in the industry, PanTerra Networks has emerged as the most trusted solution for businesses seeking efficient, scalable, and secure communication solutions. Our commitment to innovation, customer satisfaction, and excellence makes us the perfect partner for Five9's revolutionary call center solutions.

Personalized Experiences

Personalized Experiences

Five9 empowers agents to engage with customers on their preferred channels. It provides managers with a comprehensive view of contact center performance and offers unmatched agility to businesses. Combined with PanTerra's commitment to excellence, the integration of Five9 ensures that businesses can truly deliver on their customer experience promise. Leveraging real-time data and automation, you can tailor interactions to individual preferences, streamline workflows, and deliver exceptional service effortlessly.

Integrity meets cutting edge in a CX Platform:

By combining cutting-edge AI and automation with our top-rated and robust UCaaS solutions, we create a CX powerhouse. Your operations are underpinned by a foundation you can trust, empowering you to focus on delivering exceptional customer experiences. Experience the perfect blend of reliability and innovation with PanTerra Networks and Five9.

1 Delivering on Our CX Promise

Customer-Centric Features:

  • Omnichannel Engagement: Engage customers on their preferred channels, providing intuitive and personalized experiences.
  • Global Voice: Create a global engagement center without the upfront cost.
  • Intelligent Routing: Route interactions to the right agent based on context and customer intent.
  • Digital Engagement: Interact with customers on the channel of their choice for seamless experiences.
  • Interactive Virtual Agents: Elevate customer interactions with AI-powered virtual agents that provide efficient and helpful support. 

Empowering Agents:

  • Unified Communications: Connect agents with experts across the enterprise to improve first contact resolution.
  • Agent Desktop: Equip agents with the tools needed to deliver a humanized experience.
  • Agent Assist: Leverage AI to suggest next best actions and streamline workflows.

2 Security and Reliability Our Top Priorities
3 Savings with Five9 through PanTerra

Enhancing Business Agility:

  • Reporting & Analytics: Track and report on SLAs and KPIs with intuitive reporting and analytics.
  • APIs & SDKs: Maximize your investment with comprehensive SDKs.
  • Workflow Automation: Visualize and create connected customer journeys beyond the contact center.
  • Workforce Optimization: Gain powerful workforce optimization in the cloud without significant upfront investment.

Engagement Workflow & Supervision:

  • Engagement Workflow: Simplify self-service, routing, and agent guidance.
  • Supervisor Tools: Empower supervisors with tools to monitor and enhance agent performance.

4 PanTerra Networks A Legacy of Excellence

Ready to Transform Your Business Communication?

Join hands with PanTerra Networks and embrace the future of call center solutions with Five9. Our team is ready to guide you every step of the way, ensuring a seamless transition and unmatched efficiency.