Timely Support
Wherever You Are
PanTerra provides support via multiple channels of communication including phone, instant message (IM), and email to ensure your questions or issues are addressed quickly and efficiently. Additionally, our secure support IM provides the fastest on demand support in the industry!
- Dial 611 directly from your IP phone
- Call us at 800.805.0558, option 2, then option 4
- Message us in Streams (Customer Support Team)
Website Generated Support Request
- Email us at: support@panterranetworks.com
What Support Means to Us
Our support infrastructure includes four key components:
Direct Support
We provide multiple channels for support such as IM, secure Streams chat, phone or email. Your team also has the option to call 611 from any phone for immediate access to our award-winning support team.
Comprehensive Training
We offer comprehensive virtual
end-user training, and unlimited training for key members of your team (so you can develop your own internal resource). Training comes at no extra cost for admins, end-users, and even new hires.
Satisfaction Guarantee
Whether it is our award-winning cloud services, PanTerra supplied IP-Phones, SD-WAN or our SmartBand Connectivity, we want you to be 100% satisfied with our products and services.
Desktop Sharing
We use a remote desktop sharing feature
to troubleshoot your problems. This capability helps our technicians identify and resolve
your issues quickly while still protecting your privacy.
