In this guide, we’ll introduce you to the PanTerra Networks Desktop Application, available on both Mac and Windows, with a browser-based option for added flexibility. This tutorial provides an overview of the app's key features, helping you navigate communication tools, manage contacts, share documents, and personalize your experience. Follow along to make the most of this powerful platform.
To get started, visit streams.us/downloads and choose the version compatible with your operating system. Once downloaded, follow the installation instructions to set up the app on your device.
After logging in, you’ll land on the home screen, where the Recents Tab provides a snapshot of your latest interactions—calls, messages, SMS, and faxes. This streamlined view allows quick access to your most recent communications, including group faxes.
The search bar at the top of the home screen lets you search contacts, conversations, and other key details, making navigation fast and easy.
The Contacts App serves as a centralized directory, allowing you to view all team members and imported external contacts. Easily find colleagues and external partners for efficient communication.
In Smart Box, you can organize files into folders, share documents securely, and control access permissions for improved collaboration. It’s ideal for cross-department teamwork.
In the Connect Tab, you can manage your Connect sessions, giving you visibility over all past interactions.
In Profile Settings, update your profile photo, change your status, and manage voicemails. You can also initiate a Connect session, add contacts, and invite external users to sign up.
The Dial Pad lets you make calls or send SMS messages directly from the app. Use Do Not Disturb to pause notifications, and set up Call Forwarding Plans for flexible call routing based on your needs.
The Settings Tab offers both basic and advanced customization options. Update personal information, manage caller ID, configure notification preferences, set up voicemail, and adjust call recording settings.
For users with administrative privileges, the Admin Section allows access to management and reporting tools. Permissions vary based on role, so available options may differ.
The Download Center offers additional plugins and files, while the Devices Tab lets you view all devices currently logged in and log out remotely if needed.
In the Logging and Reporting Section, you can review call logs and SMS history to track communication and monitor interactions.
The Help Section provides documentation for further assistance. For additional support, reach out to our team.
The General Settings section includes options to view service plans, change caller ID settings, and set up call routing and notifications. You can also adjust display settings, import contacts, and configure call center functionalities.
And that’s it! You’re ready to maximize the PanTerra Networks Desktop Application to improve your daily workflows. For further assistance, don’t hesitate to contact our support team.
All recent interactions in one place.
Smart Box for document sharing.
Tailored settings for a personalized experience.
If you have any further questions or need additional support, please don’t hesitate to contact our support team:
Email us at: support@panterranetworks.com