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How to Cancel Your Account in the PanTerra Networks Admin Portal

In this guide, we’ll walk you through the straightforward steps to cancel your PanTerra Networks account using the Admin Portal. Whether you're transitioning to a different service or no longer need your account, this tutorial will help ensure that the cancellation process is smooth and easy to follow.

Step-by-Step Guide to Cancelling Your Account

  1. Verify Month-to-Month Status: Before you begin, ensure that your account is on a month-to-month plan. This is essential for processing the cancellation.
  2. Access the Billing Manager Tab: From the Admin Portal homepage, navigate to the Billing Manager tab. This section provides various account management options.
  3. Click the Cancel Account Button: Once in the Billing Manager, locate the Cancel Account button and click on it to begin the cancellation process.
  4. Fill Out the Cancellation Form: A form will appear, prompting you to provide the reason for canceling your account. Be sure to fill in all necessary details and any additional comments you’d like to share.
  5. Submit Your Cancellation Request: After completing the form, scroll down to the bottom and click on Submit. A confirmation message will appear, indicating that your cancellation request has been successfully processed.
  6. Receive Confirmation: Once the cancellation is processed, you will receive a message confirming that your account has been successfully canceled. Your service will be deactivated from that point.

And that’s it! You’ve successfully canceled your account. We appreciate your time with PanTerra Networks and hope to serve you again in the future.

Key Benefits:

Clear & Simple Process

Follow these straightforward steps for quick account cancellation.

User Control

Manage your account and cancellation at your convenience via the Admin Portal

Transparency

Ensure full understanding and control of your cancellation process, including the reasons for leaving and confirmation of completion

If you have any further questions or need additional support, please don’t hesitate to contact our support team: 

  • Dial 611 directly from your IP phone
  • Call us at 800.805.0558, option 2, then option 4
  • Message us in Streams (Customer Support Team)

Email us at: support@panterranetworks.com