Updating Your Credit Card Information

In this step-by-step guide, we'll walk you through the process of updating your credit card information within the PanTerra Networks Admin Portal. This tutorial is designed to ensure you can easily manage your billing preferences and keep your payment methods up to date, so your services remain uninterrupted.

Navigating to the Billing Manager: Start by logging into the PanTerra Networks Admin Portal. From the homepage, locate the Billing Manager section. This is where you can manage all your billing-related information, including updating your credit card details.

Accessing Billing Groups: Within the Billing Manager, you'll notice your contact information displayed at the top. To proceed with updating your credit card, click on the Billing Groups tab. If your account manages multiple locations, each with its own billing entity, you'll see several billing groups listed. In our example, there is only one billing group. Click on it to expand and view its settings.

Updating Your Credit Card: Next, click on Billing Preferences to view the current payment method on file. If you need to change the card associated with your account, follow these steps:

  1. Check the box next to Invoice.
  2. Expand the Action button and select Edit.
  3. Click on the Credit Card option, which will direct you to a new page where you can enter your new credit card details.

Finalizing the Update: After filling in the required credit card information, scroll down to the bottom of the page and select the Pay with Your Credit Card button. This action will save the new card information in the system, ensuring that your future payments are processed without any issues.

And that's it! You've successfully updated your credit card information within the PanTerra Networks Admin Portal. Keeping your payment details current helps avoid service disruptions and ensures a seamless experience.

Key Benefits:

Convenience

Easily manage and update your payment information directly through the Admin Portal.

Flexibility

Support for multiple billing groups allows for customized payment methods per location.

Security

Your new credit card information is securely saved, ensuring your billing details are up to date.

If you have any further questions or need additional support, please don’t hesitate to contact our support team: 

  • Dial 611 directly from your IP phone
  • Call us at 800.805.0558, option 2, then option 4
  • Message us in Streams (Customer Support Team)

Email us at: support@panterranetworks.com